Delivery

ServicePriceDetails
Free (For orders over £45.00)£0.00Estimated delivery within 2-3 working days. Excludes bank holidays.
Free Same-Day Local Delivery£0.00Only for select Glasgow postcodes.
Royal Mail Tracked 48£3.19Estimated delivery within 2-3 working days. Excludes bank holidays. Not a guaranteed service.
Royal Mail Tracked 24£4.19Estimated delivery within 1-2 working days. Excludes bank holidays. Not a guaranteed service.
Royal Mail Special Delivery Guaranteed by 1pm£6.49Delivery within 1 working day. Excludes bank holidays. Signature required on delivery.
Royal Mail International Tracked & Signed£9.99

Estimated delivery within 7 working days.

Orders containing weighted items will also be subject to additional charges on top of the £9.95 shipping charge. This will be advised at the checkout before payment.

DPD (Monday to Friday)£5.69

Estimated delivery within 1-2 working days. Excludes bank holidays. Not a guaranteed service.

DPD (Saturday)£7.99

Estimated delivery within 1-2 days. Excludes bank holidays. Not a guaranteed service. For orders placed before 3:30pm Friday

  • Same Day Dispatch

    We offer Same Day Dispatch on orders placed before the cut-off time stated on the front page (Monday to Friday). 

    If you place your order before the stated cut-off time (Monday – Friday) you will be eligible for the Next-Day Delivery service. 

    Orders made over the weekend and public holidays will be dispatched the next working day. If you place your order after the stated cut-off time, or on a Sunday, then you will need to add an additional 1 working day to the delivery time-frame.

     

  • Click & Collect / Pickup Points

    For Royal Mail, you may use click & collect options at 10,000 Post Offices and 1,200 Customer Service Points.

    Our current shipping and delivery partner is Royal Mail and you can access their terms and conditions by clicking here https://www.royalmail.com/terms-and-conditions. The various delivery options time scales and guarantees are provided by our delivery and shipping partners and not us.

    With DPD Pickup, you can have your order delivered to the nearest DPD Pickup point. An 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.

  • DPD

    We do not offer DPD to the following postcodes. Any orders placed via DPD to these postcodes will have their postage changed and sent via Royal Mail's 24 hour, next working day service.

    Aberdeen AB31-AB35
    Aberdeen AB41 - AB54
    Northern Highlands AB36 - AB38
    Northern Highlands AB55 - AB56
    Argyll FK17 - FK21
    Northern Highlands HS1 - HS9
    Northern Highlands IV1 - IV63
    Arran KA27
    Argyll KA28
    Northern Highlands KW0 - KW14
    Orkney Shetland KW15 - KW17
    Argyll PA20 - PA78
    Dundee PH15 - PH18
    Northern Highlands PH19 - PH29
    Northern Highlands PH32 - PH33
    Northern Highlands PH45 - PH48
    Argyll PH30 - PH31
    Argyll PH34 - PH44
    Argyll PH49 - PH50
    Orkney Shetland ZE1 - ZE3

  • Royal Mail Guaranteed

    Royal Mail Guaranteed services are not available to all customers in the UK, especially those that live in remote postcodes. Royal Mail advise customers of the following:

    We deliver by 17:30 the next working day in the following postcode areas:

    AB30 - 39, 41 - 45, 51 - 56
    GY9 Alderney (Channel Islands)
    HS1, 3 - 9
    IV21 - 28, 40 - 49, 51 - 56
    KA27, 28
    KW1 - 3, 5 - 15
    KW16 Stromness Town only
    PA20 (0&9)
    PA28 - 38, 41 - 49, 76, 77
    PH15, 17 - 26, 31 - 40, 49, 50
    ZE1


    We deliver within two working days by 17:30 to the following postcodes areas:

    GY1 Herm (Channel Islands)
    GY9 Sark (Channel Islands)
    GY10
    HS2
    PA60 - 75, 78
    ZE2, 3


    We deliver within three working days by 17:30 to the following postcode areas:

    KW16 - non-town
    KW17
    PH30, 41 - 44

  • Discreet Delivery

    We are proud to offer fast and discreet delivery for all our treatments so you can get your order delivered next day, and only you will know what's inside.

  • Items returned due to failed delivery

    We shall not be held liable for failures in delivery if we cannot gain access to the property or failure after multiple attempts to deliver. A refund will not be issued.

    Our policy does not allow for any medicines to be returned – this is for safety reasons, and we are not authorised to re-sell returned medication. Medicinal products cannot be returned due to the legislation governing the sale and supply of medicines in the UK; this is the law which every pharmacy must abide by. 

    Once an item is returned to us, we will either dispose of the medication after seven days or resend it at the customers request. At this point, additional charges will apply for postage of the medication to cover the costs incurred by Pharmacy Online. Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards.

  • Safe Place

    We cannot accept liability for missing or stolen parcels, where the customer has requested for the parcel to be left in a safe place.

  • Approved Orders

    All orders must be approved by a prescriber before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the prescriber. This is usually within a few hours.

    Orders are sent signed for or guaranteed for express delivery; customer services cannot fast track your order to be reviewed by the prescriber.

  • Plain packaging

    All treatments are sent in discreet packaging. No mention of the medication appears on the packaging, so only you'll know what's inside. No logos. No mention of pharmacy. No description of the contents.

  • Free delivery on all orders?

    The truth is like virtually everything else, "free" delivery on all orders is not actually free. For most online shops, the cost of free delivery is folded into the prices for items. For this reason, we guarantee the price of our products will always be amongst the lowest in the industry, including when the delivery charge is factored in.