Delivery

We offer Same Day Dispatch on orders placed before the cut-off time stated on the front page (Monday to Friday). 

If you place your order before the stated cut-off time (Monday – Friday) you will be eligible for the Next-Day Delivery service. 

Orders made over the weekend and public holidays will be dispatched the next working day. If you place your order after the stated cut-off time, or on a Sunday, then you will need to add an additional 1 working day to the delivery time-frame.

For Royal Mail, you may use click & collect options at 10,000 Post Offices and 1,200 Customer Service Points.

Our current shipping and delivery partner is Royal Mail and you can access their terms and conditions by clicking here https://www.royalmail.com/terms-and-conditions. The various delivery options time scales and guarantees are provided by our delivery and shipping partners and not us.

With DPD Pickup, you can have your order delivered to the nearest DPD Pickup point. An 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.

Royal Mail Guaranteed services are not available to all customers in the UK, especially those that live in remote postcodes. Royal Mail advise customers of the following:

We deliver by 17:30 the next working day in the following postcode areas:

AB30 - 39, 41 - 45, 51 - 56
GY9 Alderney (Channel Islands)
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

We deliver within two working days by 17:30 to the following postcodes areas:

GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
GY10
HS2
PA60 - 75, 78
ZE2, 3

We deliver within three working days by 17:30 to the following postcode areas:

KW16 - non-town
KW17
PH30, 41 - 44

We are proud to offer fast and discreet delivery for all our treatments so you can get your order delivered next day, and only you will know what's inside.

We shall not be held liable for failures in delivery if we cannot gain access to the property or failure after multiple attempts to deliver. A refund will not be issued.

Our policy does not allow for any medicines to be returned – this is for safety reasons, and we are not authorised to re-sell returned medication. Medicinal products cannot be returned due to the legislation governing the sale and supply of medicines in the UK; this is the law which every pharmacy must abide by. 

Once an item is returned to us, we will either dispose of the medication after seven days or resend it at the customers request. At this point, additional charges will apply for postage of the medication to cover the costs incurred by Pharmacy Online. Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards.

We cannot accept liability for missing or stolen parcels, where the customer has requested for the parcel to be left in a safe place.

All orders must be approved by a prescriber before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the prescriber. This is usually within a few hours.

Orders are sent signed for or guaranteed for express delivery; customer services cannot fast track your order to be reviewed by the prescriber.

All treatments are sent in discreet packaging. No mention of the medication appears on the packaging, so only you'll know what's inside. No logos. No mention of pharmacy. No description of the contents.