FAQ

We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.

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  • What is PharmacyOnline.co.uk?

    We are a secure and safe online clinic & pharmacy, offering consultations, prescriptions and medicines all in one place. Here at PharmacyOnline.co.uk, we’re happy to be able to supply treatments for a range of conditions, including hair loss, erectile dysfunction and period pain.

    Each order made through our site is screened by a qualified UK registered Doctor and is only issued if it is safe. Approved orders are handled by our pharmacy, who then ships your medicine to you via overnight courier.

  • Are you a registered pharmacy?

    Yes. We are based in the UK and registered with the General Pharmaceutical Council.

    We are also registered with and regulated by Health Improvement Scotland.

  • Are your prescribers registered?

    Yes. Every doctor we work with is enrolled with the General Medical Council in the UK, and our pharmacy prescribers are registered with the General Pharmaceutical Council. Your safety is their absolute priority, and they will only draw up a prescription for your treatment if they are sure it is safe.

  • How secure is my data?

    Orders made through our site are handled with total confidence, and your information is always kept secure.

  • How can I contact you?

    Email us at [email protected] or call us on 0141 952 5918. Our customer care team is available from Monday to Sunday, 9am to 5:30pm. You can also reach us by using the live chat app on our website. Just click on the box located at the bottom right corner of the page.

  • Are all your treatments genuine?

    Yes. Every item stocked by our UK-based dispensing pharmacy is a licensed product, sourced from reputable wholesale suppliers.

  • How can I find the treatment I need?

    Alternatively, if you don’t know the name of the drug you require, you can search for it by typing in the name of the condition you are looking to treat into our search box; or again, by opening our condition drop-down menu.

    If you can’t find what you’re looking for, our customer care team may be able to help.

  • How can I be sure I am buying the right treatment?

    If you have not used a particular medication before and are not sure whether it is suitable for you, we would advise that you see your doctor to discuss it in person, before placing an order online.

    When you opt to buy a specific treatment from our site, you will be presented with a medical questionnaire. You should ensure that your answers accurately reflect your current medical state so that our prescriber can determine whether the product you are buying is right for you. This means disclosing all relevant information about your medical history, and anything else our prescriber may need to know; such as your overall health or lifestyle habits, allergies, or information about other medicines you are currently using.

    Once our prescriber has reviewed your order, they will send you some important safety information. Please make sure you read and understand this fully before proceeding with your order.

  • What is included in the price?

    The listed price for each product is all-inclusive, covering the cost of your medicine and consultation.

  • What happens if my order is rejected?

    If the medication you have ordered has been found unsuitable for you for any reason by the prescriber, or the pharmacist, you’ll be notified by email, and you won’t be charged.

  • What happens once I have ordered?

    The answers you have supplied to the questions in your medical assessment are then reviewed by one of our GMC-registered doctors or UK pharmacy prescribers.

    Once your order has been confirmed as suitable for you, an electronic prescription is issued by the doctor, and your order is passed on to the pharmacy.

    Your medication is then dispensed and shipped to your door within one working day.

  • How can I make sure I get my order within 24 hours?

    To ensure you receive your treatment promptly as possible, we would advise that you keep an eye out for emails and texts with updates about your order.

    After reviewing your case, the doctor or pharmacist may ask you to provide further information relating to your order.

    If you are asked by our doctor or pharmacist to review information or answer additional safety questions, it is important to do so as soon as you can, to help us ensure your order is not subject to delay.

     

  • Do I need to fill in the questionnaire every time I order?

    Yes. You will need to retake the questionnaire each time you order and provide up-to-date information so that the prescriber can accurately assess your case.

  • Will I receive a confirmation from you?

    Yes. We will keep you updated at every stage of your order by email, and also by text message if you have supplied your mobile number. If you need any further assistance, our customer care team is ready and waiting to help.

  • Can I cancel my order?

    If your order has not yet been approved by our prescriber, you can still cancel it. Just get in touch with our customer care team, and they’ll cancel it for you. If you cancel your order with us before it is approved, you won’t be charged.

  • How do I pay?

    We accept payments made by credit or debit card through secure payment gateway Sagepay Payments.

  • What is Sagepay payments?

    Sagepay Payments is an internationally-renowned online payment portal, which we use to process payments for our service.

  • Can I pay with PayPal?

    No. We do not accept PayPal payments.

  • Are my payment details secure?

    Yes. When you order with us, we do not have access to your card details at any point. These are handled exclusively by Sagepay Payments and kept safe.

  • Can I change my billing address?

    Yes. You can enter different billing and delivery addresses when placing an order. You can also make alterations to your details by accessing your profile.

  • How can I track my order?

    Once your order has been shipped, the courier company delivering your order will supply you with a tracking number by email, which you can use to follow the progress of your items.

    If your order does not arrive as scheduled, please contact our customer care team.

  • Can I change my delivery address?

    If you have already placed your order and want to change your delivery address, please contact our customer care team as soon as possible.

    Please note that we will not be able to change your delivery address for an order you have already placed once it has been approved by our prescriber. (For this reason, we would advise that you carefully check your delivery address when completing the form on our checkout page to ensure it is up-to-date and correct.)

    Please also be aware that if you do change your address after placing your order, you may not receive it in the normal 24-hour window.

  • What happens if I am not there when the courier comes?

    Your driver will leave a calling card for you so that you can reschedule delivery.

  • Who delivers my orders?

    After your medicine has been dispensed, it will be packed and sealed in plain packaging by our pharmacy team, and then passed onto our delivery partners (Royal Mail and DPD), to be shipped.

  • Can I set the delivery time?

    Unfortunately, we are unable to allow you to choose your delivery time.

    However, the courier will email you to let you know what time to expect your parcel on your day of arrival.

  • Can I send my order back?

    We are unable to accept returns or offer refunds on prescribed items, as it is against the law to do so. Any medications returned to us are destroyed.

    If there is a problem with your order, please contact us, and we’ll do everything we can to help resolve the issue.

  • What countries do you deliver to?

    We can post items, INCLUDING prescription medication, to;

    Republic of Cyprus, Denmark, Finland, Germany, Greece, Malta, and the UK.

    We can post items, EXCLUDING, prescription medication to,

    Austria, Belgium, Croatia, Czech Republic, Estonia, France, Hungary, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden.

    We currently do not ship to the other countries not listed above (due to the laws of the destination country).