FAQ

We are a secure and safe online clinic & pharmacy, offering consultations, prescriptions and medicines all in one place. Here at PharmacyOnline.co.uk, we’re happy to be able to supply treatments for a range of conditions, including hair loss, erectile dysfunction and period pain.

Each order made through our site is screened by a qualified UK registered prescriber and is only issued if it is safe. Approved orders are handled by our GPhC registered pharmacy, who then ships your medicine to you via overnight courier.

Yes. We are based in the UK and registered with the General Pharmaceutical Council.

Yes. Every pharmacy prescriber is registered with the General Pharmaceutical Council. Your safety is their absolute priority, and they will only draw up a prescription for your treatment if they are sure it is safe.

Orders made through our site are handled with total confidence, and your information is always kept secure.

Email us at [email protected] or call us on 0141 952 5918. Our customer care team is available from Monday to Friday 9am to 5:00pm.

Please note that the general enquiries team cannot deal with individual medical enquiries and can take up to 48 hours to respond to email enquiries. For urgent enquiries, please contact us by phone on 0141 952 5918.

Yes. Every item stocked by our UK-based dispensing pharmacy is a licensed product, sourced from reputable wholesale suppliers. We use the same suppliers as your local high street pharmacy.

Alternatively, if you don’t know the name of the drug you require, you can search for it by typing in the name of the condition you are looking to treat into our search box; or again, by opening our condition drop-down menu.

If you can’t find what you’re looking for, our customer care team may be able to help.

If you have not used a particular medication before and are not sure whether it is suitable for you, we would advise that you see your doctor to discuss it in person, before placing an order online.

When you opt to buy a specific treatment from our site, you will be presented with a medical questionnaire. You should ensure that your answers accurately reflect your current medical state so that our prescriber can determine whether the product you are buying is right for you. This means disclosing all relevant information about your medical history, and anything else our prescriber may need to know; such as your overall health or lifestyle habits, allergies, or information about other medicines you are currently using.

Once our prescriber has reviewed your order, they will send you some important safety information. Please make sure you read and understand this fully before proceeding with your order.

The listed price for each product is all-inclusive, covering the cost of your medicine and consultation.

If the medication you have ordered has been found unsuitable for you for any reason by the prescriber, or the pharmacist, you’ll be notified by email, and you won’t be charged.

The answers you have supplied to the questions in your medical assessment are then reviewed by one of our UK pharmacy prescribers.

Once your order has been confirmed as suitable for you, an electronic prescription is issued by the prescriber, and your order is passed on to the pharmacy.

Your medication is then dispensed and shipped to your door within one working day.

To ensure you receive your treatment promptly as possible, we would advise that you keep an eye out for emails and texts with updates about your order.

After reviewing your case, the prescriber or pharmacist may ask you to provide further information relating to your order.

If you are asked by our prescriber or pharmacist to review information or answer additional safety questions, it is important to do so as soon as you can, to help us ensure your order is not subject to delay.

Please note, this excludes orders placed on a Sunday. Please add one additional working day to any orders placed on a Sunday.

Yes. You will need to retake the questionnaire each time you order and provide up-to-date information so that the prescriber can accurately assess your case.

Yes. We will keep you updated at every stage of your order by email. If you need any further assistance, our customer care team is ready and waiting to help.

If your order has not yet been approved by our prescriber, you can still cancel it. Just get in touch with our customer care team, and they’ll cancel it for you. If you cancel your order with us before it is approved, you won’t be charged.

We accept payments made by credit or debit card through secure payment gateway Sagepay Payments.

No. We do not accept PayPal payments.

Yes. When you order with us, we do not have access to your card details at any point. These are handled exclusively by Sagepay Payments and kept safe.

Yes. You can enter different billing and delivery addresses when placing an order. You can also make alterations to your details by accessing your profile.

Once your order has been shipped, the courier company delivering your order will supply you with a tracking number by email, which you can use to follow the progress of your items.

If your order does not arrive as scheduled, please contact our customer care team.

If you have already placed your order and want to change your delivery address, please contact our customer care team as soon as possible.

Please note that we will not be able to change your delivery address for an order you have already placed once it has been approved by our prescriber. (For this reason, we would advise that you carefully check your delivery address when completing the form on our checkout page to ensure it is up-to-date and correct.)

Please also be aware that if you do change your address after placing your order, you may not receive it in the normal 24-hour window.

Your driver will leave a calling card for you so that you can reschedule delivery.

After your medicine has been dispensed, it will be packed and sealed in plain packaging by our pharmacy team, and then passed onto our delivery partners (Royal Mail and DPD), to be shipped.

Unfortunately, we are unable to allow you to choose your delivery time.

However, the courier will email you to let you know what time to expect your parcel on your day of arrival.

We are unable to accept returns or offer refunds on prescribed items, as it is against the law to do so. Any medications returned to us are destroyed.

If there is a problem with your order, please contact us, and we’ll do everything we can to help resolve the issue.

We currently do not ship to the other countries.